Snowshoe Guide / Shuttle Bus Driver

Job Location: 
Whistler Olympic Park

The Snowshoe Guide/Shuttle Bus Driver is the first point of contact with the Whistler Olympic Park guest and ensures an optimum experience while adhering to guest safety and quality.  Responsibilities include interpretive snowshoe tours of 1 to 2 hours in length, safe pick-up and delivery of guests between their lodging and WOP, and is cross-trained in all aspects of the department.  This is a full time seasonal role and requires availability to work weekends, evenings and holidays.

Responsibilities: 
  • Safely drive WSL Bus to and from Whistler or Squamish as directed
  • While transporting guests, provide an informative overview of WSL and in particular WOP (script will be provided)
  • Perform daily checks including pre start up inspections, fueling procedures, shut down and post operational procedures including documentation regarding vehicle maintenance per established protocols
  • Adhere to all safety, operating and maintenance procedures
  • Perform daily cleaning of the vehicle and communicate any issue(s) to maintenance
  • Ensure guest safety at all time during excursions – while both snowshoeing and in vehicle
  • Act as snowshoe tour guide and deliver interpretative commentary on all tours
  • Develop and maintain a high level of product knowledge to promote and process rental shop products.
  • Assist with all aspects of the rental/retail shop including operational requirements such as snow clearing as directed
  • Adhere to internal control of cash handling procedures
  • Assist team with the execution of special events as required
  • Foster a strong culture of health & safety; work with Human Resources and Safety to ensure all WorkSafeBC and BC Safety Authority requirements are met
  • Carry out Whistler Sport Legacies’ customer service philosophy AIM:All Interactions Matter
  • Assist team with other duties as assigned or required
Education/Experience: 
  • Valid BC Class 4 Unrestricted Driver’s License required
  • Clean Driver’s Abstract and accident history required
  • 1- 2 years commercial driving experience including extreme winter driving experience preferred
  • Satisfactory criminal record check is mandatory prior to commencement of employment
  • Outdoor guiding experience an asset
  • Experience working in a customer service position preferred
  • Knowledge and appreciation of cross-country skiing, snowshoeing, biathlon, ski jumping, or sport and recreation facility operations preferred
  • Working knowledge of a ski rental and retail department an asset
  • Familiarity with Whistler and surrounding area an asset

Skills:

  • Passion for exceptional customer service is essential
  • Strong and positive interpersonal and organizational skills
  • Maintain control and composure in challenging situations
  • Ability to do detailed work
  • Ability to establish quick rapport to build relationships and network
  • Ability to work in a dynamic environment
  • Ability to multi-task and effectively meet deadlines
  • Willingness to assist other team members (perhaps outside the department) as needed and requested
Physical Requirements: 
  • Reliable winter transportation (WOP is not serviced by transit)
  • Ability to work outdoors in variable weather winter conditions
  • Ability to stand for long periods of time
  • Ability to regularly lift 50lbs
Applications Open/Close: 
Friday, October 20, 2017 to Wednesday, November 29, 2017
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