Supervisor, Ski Patrol and Safety

Job Location: 
Whistler Olympic Park

Supervisor, Ski Patrol and Safety takes the lead in fulfilling Whistler Sport Legacies’ commitment to a superior standard of safety at Whistler Olympic Park.  Responsibilities include organizing the Whistler Olympic Park ski patrol department to ensure safety and incidence response for all users and compliance with all relevant legislation.  This is an evolving position and responsibilities may shift over time.  This Regular Full Time position will require flexibility to assist the team with other activities or initiatives and may require weekend or evening schedules.

Responsibilities: 
  • Establish and maintain relationships with partner organizations and internal stakeholders
  • Recruit, supervise, train, and schedule professional patrol staff
  • Manage volunteer scheduling, training, and weekly communication while ensuring inclusion in department team
  • Ensure “tool-box” talks are organized as required and that a full sign-in sheet is completed for records
  • Liaise with other departments such as Sport Operations, Guest Services, and Grooming
  • Maintain all patrol equipment and supplies, ensuring timely replacement orders are completed and gear is recovered following patient transfers
  • Maintain records of weather, supplies, staffing, training and other administrative needs using online management systems such as DATS, Ariett, and Maintenance Connection
  • Ensure a high standard in all finished work is maintained utilizing cost effective measures
  • Responsible for identifying snow hazards within the boundaries of WOP
  • Interact in a responsible and effective manner with all guests, athletes, and coaches in maintaining health and safety policies and procedures
  • Organize staff training as it relates to patrol duties, snowmobile use, and chairlift evacuation procedures
  • Provide on-going patrol staff feedback and conduct seasonal performance reviews
  • Operate all equipment in a safe and responsible manner
  • Build and maintain snowshoe trails
  • Carry out Whistler Sport Legacies’ customer service philosophy AIM:All Interactions Matter
  • Assist team with other duties as assigned or required

Safety

  • Adhere to WorkSafeBC, BC Safety Authority and applicable governing agency’s safety regulations
  • Ensure public safety at WOP
  • Provide first aid to public and staff
  • Establish and adhere to safe operating procedures and protocols
  • Assist Manager, Maintenance and Sport Operations in development and enforcement of safety procedures
  • Coach and provide advice/support to colleagues in safety management practices, develop and deliver safety, health, and environment training programs, promotion of safety awareness, and ongoing initiatives designed to protect persons and the environment as directed
  • Manage avalanche safety program
  • Ensure adequate first aid resources at all times
  • Carry-out facility emergency response planning and co-ordination with internal and external parties including BC Ambulance and fire service agencies
  • Respond to emergency situations, resolving immediate safety and/or operational concerns to ensure minimal work interruption and safe operations
  • Be an active member of the Joint Occupational Health & Safety Committee in compliance with WorkSafe BC regulations
  • Establish and implement ski patrol safety operational procedures
  • Perform and document incident and root analysis investigations
  • Maintain and review complete, timely, and accurate incident reports
  • Continually review and revise safety plans and manuals to reflect WOP changes including guest first-aid plans
  • Provide leadership and assist external organizations with safety responsibilities when conducting events at WOP

Leadership and Culture

  • Champion all WSL company policies and procedures
  • Lead by example by modeling organizational values and behaviors
  • Communicate important and time-sensitive operational and organizational messages to colleagues and attend meetings as required
  • Positive representative of Whistler Sport Legacies, both internally and externally
  • Take personal accountability and responsibility for actions, and take initiative to find creative solutions to problems or issues
  • Resolve conflicts effectively and efficiently
Education/Experience: 
  • 5+ years of experience as a pro patroller
  • First Aid OFA Level 3
  • Experience in implementing and auditing health and safety management systems
  • Understanding of the regulatory framework of health, safety and the environment in BC
  • Canadian Avalanche Association Level 1, Level 2 preferred
  • Experience operating snowmobiles
  • Knowledge of radio protocol
  • Supervisory experience an asset
  • High ropes certification or experience with ropes an asset
  • Valid BC Driver’s License and abstract required
  • Valid Class 4 Unrestricted BC Driver’s License an asset
  • Safety conscious to ensure well-being of guests, athletes, staff

Skills:

  • Leadership, communication, organizational and interpersonal skills
  • Ability to interact effectively with the general public, volunteers, sport groups and organizations
  • Ability to work weekends as required
  • Ability to work in a dynamic, fast paced, team environment
  • Self-directed entrepreneurial spirit is essential
  • Keen and can-do attitude
  • Willingness to assist other team members (at times outside of the department) as needed and requested
  • Passion for exceptional customer service is essential
Physical Requirements: 
  • Reliable winter transportation (WOP is not serviced by transit)
  • Ability to work outdoors in variable weather conditions performing physically demanding tasks
  • Ability to stand for long periods of time
  • Ability to regularly lift 50lbs
Applications Open/Close: 
Thursday, September 14, 2017 to Wednesday, October 25, 2017
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