Supervisor, Whistler Athletes’ Centre

Job Location: 
Whistler Athletes Centre

The Supervisor, Whistler Athletes’ Centre, is responsible for the successful daily operations of the front desk and housekeeping service.  The Supervisor motivates staff in providing a service where All Interactions Matter (AIM), and assists in creating a team atmosphere focused on providing exceptional guest services.  This role is organized, friendly, and possesses excellent communication skills.  Day-to-day functions include team building, training, scheduling, guest check-in/out, issue resolution, cash handling, daily reporting, general sales support and guest services pertaining to all aspects of the resort.  This Regular Full Time position requires flexibility to assist the team with other activities or initiatives including working evenings and weekends as required.


Business and Operational Deliverables Guest Services

  • Schedule, delegate, train and support of staff
  • Oversee daily operational issues
  • Resolve all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service, and providing resort information to guests
  • Administer individual guest and group reservations
  • Handle guest check-in/out
  • Provide high level of guest service including being courteous, helpful, knowledgeable and informative
  • Sales support to the Operations Manager
  • Assist team with other duties as assigned or needed

Business and Operational Deliverables Housekeeping

  • Ensure rooms are clean and ready for guests; may be required to either clean or supervise cleaners depending on Lodge volume
  • Interaction with maintenance department when needed
  • Support of Lodge operations as needed and available
  • Responsible for management of Lodge inventory and supplies
  • Schedule, delegate, train and support of staff
  • Track the times needed to clean and forecast staff based on arrivals reports
  • Keep the reservations system up to date with dirty, clean and out of service rooms

Team Management

  • Management of a team of 8-15 employees
  • Provide regular feedback to employees; informally through daily conversations, as well as formally through performance reviews, recognition, and performance management
  • Responsible for recruiting high performing team including position description development, interviewing of candidates and final selection of team members, with support from human resources
  • Communicates important and time-sensitive operational and organizational messages to employees
  • Provides new and on-going job and venue specific training

Leadership and Culture

  • Positive representative of Whistler Sport Legacies, both internally and externally
  • Takes personal accountability and responsibility for actions and takes initiative to find creative solutions to problems or issues
  • Leads by example by modeling the values behaviors
  • Resolves conflicts effectively and efficiently
  • Related tourism/hospitality diploma or degree from recognized college or university an asset
  • 2-3 years experience in customer service role (preference given to hotel/lodging experience)
  • Cash handling experience
  • Strong computer skills, including Microsoft Office and ability to quickly learn new programs
  • Strong organizational skills are required
  • Previous experience supervising a team
  • Proven ability to work alone as well as with a team
  • A willingness to assist other team members (perhaps outside the department) as needed and requested
  • A passion for exceptional customer service is essential
Physical Requirements: 
  • Ability to stand for long periods of time
  • Able to lift up to 50 lbs
Applications Open/Close: 
Monday, March 12, 2018 to Wednesday, March 21, 2018
Files must be less than 1000 KB.
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